Sales Manager (Telesales & Customer Acquisition) | WFH | Weekends Off | Day 1 HMO

Wellness Industry Sales Leadership in High-Conversion Customer Engagement

Scaling a premium wellness brand requires more than transactions—it demands expertise-driven engagement that builds trust and delivers results. The Sales Manager (Telesales & Customer Acquisition) leads high-intent customer conversations, shaping revenue growth and customer retention. This role offers a long-term global career with Emapta, designed for top-tier professionals seeking meaningful commercial impact.

Role Snapshot

Employment Type: Full-time

Shift: Day shift (7:00 AM - 4:00 PM PH | AEST), Weekends off

Work Setup: Permanent Work From Home

What's in it for you?

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Strong performance-based incentives
• Permanent WFH arrangement
• Fixed weekends off
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Clear progression into sales leadership
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of proven sales experience in the supplement, wellness, skincare, or closely related health and beauty industries
• Strong track record in telephone sales, lead conversion, and revenue generation
• Demonstrated expertise in consultative selling, including identifying customer needs, recommending suitable products, and guiding purchase decisions
• Proven ability to build rapport, engage customers, and close sales through high-quality conversations
• Excellent English communication skills, both spoken and written
• Strong commercial acumen with a clear focus on sales targets, conversion, and performance metrics
• Proficiency in using CRM systems, sales tools, and customer data to manage pipelines and improve results
• Highly proactive, self-driven, and accountable for individual sales performance
• Growth-oriented mindset with strong leadership potential

Key Performance Metrics

• Consultation conversion rate
• Abandoned cart recovery revenue
• New wholesale accounts acquired
• Average order value (AOV)
• Repeat purchase rate
• Outbound calls and contact volume
• Revenue generated per call

Responsibilities

• Manage and convert inbound leads from Meta campaigns through 15-minute consultation-based selling
• Conduct personalized phone consultations, assess customer needs, and recommend tailored supplement and skincare solutions
• Develop deep product expertise in wellness, supplements, and skincare to effectively educate and influence customers
• Drive revenue growth by increasing conversion rates, average order value, and repeat purchases through upselling and bundling strategies
• Execute structured follow-up strategies to recover abandoned carts and convert warm leads into sales
• Re-engage past customers and inactive accounts to maximize lifetime value
• Collaborate with marketing and eCommerce teams to refine messaging, offers, and conversion strategies
• Identify, prospect, and acquire new wholesale accounts including pharmacies, clinics, and beauty retailers
• Manage inbound B2B inquiries, conduct outbound outreach, and build long-term client relationships
• Drive repeat orders and account growth within wholesale and retail channels
• Support hiring, onboarding, and development of sales consultants as the team scales
• Create and optimize sales scripts, workflows, and consultation frameworks
• Establish and track KPIs, monitor conversion performance, and drive continuous sales improvement
• Lead, coach, and manage a high-performing telesales team

About the Client

Our client is a rapidly growing Australian wellness brand founded from a personal mission to find truly high-quality, natural health solutions. What began with premium collagen products has expanded into a comprehensive range of supplements, skincare, vitamins, and wellness essentials. Backed by world-class scientists and nutrition experts, they are recognized for clean, ethically sourced formulations and innovation. With a loyal global community and multiple product successes, they continue to redefine standards in holistic health and wellness.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Great Places to Work 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!